At Dr. Saraja's Ayurvedic Hospital, we strive to provide quality Ayurvedic healthcare services with a transparent and patient-friendly appointment process. This Refund & Cancellation Policy outlines the terms governing appointment cancellations, rescheduling, and refunds for payments made through our website or other online channels.
By booking an appointment or making a payment through our website, you agree to the terms of this policy.
01. Appointment Cancellation
Patients may cancel or reschedule their appointment by contacting Dr. Saraja's Ayurvedic Hospital before the scheduled consultation time.
Cancellation requests should be made as early as possible to help us accommodate other patients and ensure smooth scheduling.
02. Appointment Rescheduling
If you are unable to attend your scheduled appointment, you may request to reschedule it, subject to doctor availability.
We will make every reasonable effort to provide an alternative appointment at a convenient date and time.
03. Refund Eligibility
Refunds may be considered under the following circumstances::
- Duplicate payment made for the same appointment.
- Payment successfully processed, but the appointment could not be confirmed due to technical or administrative reasons.
- Appointment cancelled by Dr. Saraja's Ayurvedic Hospital.
- Other exceptional circumstances approved by the hospital management.
Refund requests are subject to verification and approval.
04. Non-Refundable Services
Refunds will generally not be provided for:
- Completed consultations (in-person or online).
- Missed appointments or "No Show" cases where the patient does not attend the scheduled consultation.
- Services that have already been delivered.
- Payments made for diagnostic tests, treatments, medicines, or procedures that have already commenced.
- Refund requests that do not meet the eligibility criteria outlined in this policy.
05. Refund Processing
Once a refund request is approved, the amount will be processed through the original payment method used during the transaction.
Depending on your bank or payment provider, the refund may take 7–10 business days to reflect in your account.
Dr. Saraja's Ayurvedic Hospital shall not be responsible for delays caused by banks, payment gateways, or financial institutions.
06. Online Payment Issues
If your payment has been deducted but your appointment has not been confirmed, please contact us with the following details:
- Patient Name
- Registered Mobile Number
- Transaction ID
- Payment Date
- Payment Amount
Our support team will verify the transaction and assist you accordingly.
07. Cancellation by the Hospital
In rare circumstances, Dr. Saraja's Ayurvedic Hospital may cancel or postpone an appointment due to:
- Doctor unavailability
- Medical emergencies
- Technical issues
- Unforeseen operational circumstances
In such cases, patients may choose to reschedule the appointment or request a refund, where applicable.
08. Changes to This Policy
Dr. Saraja's Ayurvedic Hospital reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Any changes will be published on this page with the latest effective date. Continued use of our website and services constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
Dr. Saraja's Ayurvedic Hospital
Phone : +91 9299900129
Email : info@sarajasayurveda.com
Website : https://sarajasayurveda.com